Refund policy

🛡️ RETURN & REFUND POLICY (GLOBAL VERSION)

30-Day Return Guarantee

We offer a 30-day return policy worldwide. You have 30 days from the date you receive your item to request a return.

📦 Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition
  • Returned in original packaging
  • With proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

📩 How to Request a Return

To start a return, contact us at:
📧 algonzalezluis08@gmail.com

Please include:

  • Your order number
  • Reason for return

Returns must be approved before being sent.
Items returned without prior authorization will not be accepted.

📍 Return Address

Returns should be sent to:
👉 [INSERT YOUR REAL RETURN ADDRESS HERE]

⚠️ Importante: debes poner una dirección real (puede ser proveedor o warehouse).

🚚 Return Shipping Costs

  • If the item is defective, damaged, or incorrect → we cover the return shipping
  • For all other returns (change of mind, etc.) → customer is responsible for return shipping costs

💡 Esto es clave para protegerte de pérdidas

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or damaged items not due to our error
  • Sale items or gift cards
  • Personalized/custom items
  • Certain personal-use products

🔄 Exchanges

We do not offer direct exchanges.
To get a different item, please return the original product and place a new order.

🇪🇺 European Union Customers

If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note: your bank may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 algonzalezluis08@gmail.com